We're thrilled to announce the launch of our advanced Shipment Tracking portal for all our esteemed Horse Cleaning customers. Recognising the importance of keeping you in the loop about your orders, especially when they contain our premium horse shampoos manufactured right here in the UK, we’ve enhanced our tracking system for an unparalleled user experience.
How to Access the Shipment Tracking Portal
You can easily locate and use our Shipment Tracking portal in three ways:
- By clicking on the 'Shipment Tracking Portal' footer link of our main website: www.horsecleaning.com
- Via the 'Track Shipment' button on the order status/receipt page.
- Through the 'Track Shipment' button within the order status emails.
Key Features of the Shipment Tracking Portal
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Real-time Updates: No more waiting! Get instant updates on your shipment's status, which can be checked using your order number combined with your email address, phone number, or by entering the shipment tracking number directly.
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Five Clear Status Updates:
- Ordered
- Order Ready
- In Transit
- Out for Delivery
- Delivered
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Carrier’s Latest Updates: Access the most recent updates from the carrier, complete with date and timestamp, letting you know the exact current location of your shipment.
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Interactive Google Map Feature: Get a visual insight with Google Maps showing the destination location of your package and its contents.
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Comprehensive Carrier Details: We provide the name of the shipping carrier, their company logo, and a direct link to the carrier's website, enabling you to track on their personal portal if desired.
Proactive Customer Support
With the inclusion of real-time tracking, should any shipment exceptions or delivery failures arise, our diligent customer support team is instantly alerted. We'll proactively investigate and resolve issues, even before you feel the need to reach out. We're committed to ensuring every order reaches its destination seamlessly.
Assurance for Our International Customers
Shipping across borders? No worries. Our upgraded portal tracks over 1500+ carriers and is proudly ISO 27001 certified, complying with the most stringent global standards for information security and privacy.
Behind-the-Scenes Analytics
While you track your order, our team is also keeping a keen eye on shipping performances. We now have access to real-time analytics to evaluate our carrier partners against our strict KPIs. It’s our mission to ensure your orders not only reach you but do so punctually every time.
At Horse Cleaning, we’re constantly striving to elevate your shopping and post-purchase experience. We believe this new Shipment Tracking portal is a significant step forward in that direction. Your trust in our products and services is paramount, and we're dedicated to making sure you're updated every step of the way!
Thank you for being a part of the Horse Cleaning journey. Here's to many more smooth and transparent deliveries!
