At Horse Cleaning, customer satisfaction is our top priority. That's why we offer a 30-day money-back guarantee on all of our products. If you are not completely happy with the results of our horse shampoos, mane and tail detanglers, grooming accessories, tack cleaning products, disinfectants, or any other product, complete a Product Return Request for a full refund of the product cost.
Our refund policy is simple and straightforward. We want our customers to feel confident in their purchases and know they are getting the best quality horse grooming products.
Did you purchase via our website?
If you purchased a product from our website and would like to return either an unused product or request a refund as part of our 30 money-back guarantee, please contact us via the Request Product Exchange Or Product Return Form. A staff member will review the request and respond with the available options.
Did you purchase via a different sales channel?
If you purchased via a retail store or 3rd party sales channel, please contact that location in the first instance. If you are not satisfied or have not received a response, please contact our support team, and a member of staff will then review and respond with available options.
NOTE: Items returned will be at the customer's expense; our 30-day money-back guarantee only refunds the product cost of the purchase, we are sorry but we are unable to refund any shipping fees as part of our guarantee. We will require a shipping tracking id for proof of customer posting, and all item(s) being returned MUST HAVE AN “RMA REFERENCE ID” for Horse Cleaning to be able to process the request. Any item(s) received WITHOUT AN “RMA REFERENCE ID” may be delayed or refused to be processed.
Please complete the Request Product Exchange Or Product Return Form before sending any item(s) to Horse Cleaning.
SALE ITEM(S)
Item(s) bought from an online sale can be exchanged for a credit note on the condition that the item(s) are unused, in perfect saleable condition, not damaged, and in original packaging. Item(s) must be returned within 30 days of the customer receiving the item(s). All item(s) must be returned in clean and dry condition. We reserve the right to delay or refuse to process the item(s) that arrive in an unacceptable condition.
NOTE: Items returned will be at the customer's expense; we will require a shipping tracking id for proof of customer posting, and all item(s) being returned MUST HAVE AN “RMA REFERENCE ID” for Horse Cleaning to be able to process the request. Any item(s) received WITHOUT AN “RMA REFERENCE ID” may be delayed or refused to be processed.
Please complete the Request Product Exchange Or Product Return Form before sending any item(s) to Horse Cleaning.
DAMAGED ITEM(S)
Item(s) becoming damaged through defective materials or poor workmanship within the first 12 months of purchasing should be returned for inspection immediately. Under no circumstances should item(s) be continued to be used when damaged. If item(s) has continued to be used whilst damaged you will be deemed to have accepted the goods in their damaged condition. BEFORE returning the item(s), please complete the Request Product Exchange Or Product Return Form.
If an item(s) have been justified for defective materials or poor workmanship, the return postage fees* will be reimbursed, and we will either exchange the item(s) or issue a credit note. Accidental damage and normal wear and tear are not covered.
* Reimbursed postage fees will be based on current postage rates for the item(s) offered by leading couriers such as Royal Mail, DPD, DHL, UPS and FedEx. Postage fees shall not exceed the cost of £12, and the customer will be responsible for any expenditures over £12 unless otherwise agreed by Horse Cleaning in writing.
NOTE: Items returned will be at the customer's expense; we will require a shipping tracking id for proof of customer posting, and all item(s) being returned MUST HAVE AN “RMA REFERENCE ID” for Horse Cleaning to be able to process the request. Any item(s) received WITHOUT AN “RMA REFERENCE ID” may be delayed or refused to be processed.
Please complete the Request Product Exchange Or Product Return Form before sending any item(s) to Horse Cleaning.
